Terms of Service

MH12 Foods is all about freshness. 

We only prepare your order, after we receive it, in the exact quantity required to fulfil the orders received on the day.

We do not store, pre-ground flour, mixes or spices. That is not honest.

Therefore, though we promise to deliver every order within 2-3 working days, we may take an additional couple of days, if we receive a higher volume of orders. We will keep you informed, if your order may take more time due to backlogs.

🥭Shipping for Mango Orders  

Orders during Mango Season (Mid-March to Mid-June) before 9pm Tuesday will be processed on Wednesday/Thursday, subject to stock availability, with next-day delivery on Thursday/Friday. Contact us via email to confirm before ordering.

Maintaining quality and freshness is our priority.

If you find any of our product not up to the mark, please write to us on [email protected] and help us understand the issue and also, send us some photographs. We will do our best to send you a replacement or refund your order.

However, since we do not add any preservatives and additives, we can not consider any returns or refunds after 5 days of the delivery date.

Humidity is the biggest risk for our products. We advise you to keep all flours, mixes and spices in a cool and dry place after opening. 

We reserve the right to refuse returns and/or refunds due to unreasonable or unsatisfactory reasons or due to reasons beyond our control or area of responsibility. 

Please read these important points before placing your mango order. Mangoes are natural, delicate fruits, and understanding their behaviour ensures a smooth experience.

🥭 Our Commitment

At MH12 Foods, mangoes are handled with care from orchard to doorstep. We receive sealed farm boxes and only verify quantity before dispatch to preserve freshness and authenticity.

🌿 Natural Fruit Behaviour

Mangoes are not manufactured products. Variations in size, colour, ripening speed, and internal texture are natural. Skin marks, black spots, and sap stains are common—especially in the UK climate—and do not indicate poor quality.

No two mangoes are identical, and no supplier can see inside a fruit without cutting it open.

While we always strive to provide the best possible quality, nature will always have its own variations.

You may notice:

• Black spots or skin marks due to cold UK weather

• Natural sap marks from harvesting

• Dark patches on the skin

💛 These are natural characteristics, not defects. In most cases, the fruit inside remains perfectly sweet and enjoyable.

🥭 About Paayri Mangoes

Paayri mangoes are naturally more delicate. They may darken or show heavy spotting within a few days due to sap settling on the skin. Despite this, the fruit inside is usually sweeter and softer. This is a natural characteristic, not a defect.

🌞 Storage & Ripening

To enjoy mangoes at their best:

• Ripen at room temperature

• Consume within 2-3 days

• Check daily for softness and aroma

• Avoid refrigeration for Mango (any variety)

🔥 The Reality of Transit

Mangoes travel thousands of miles and may ripen faster due to heat in India or temperature changes during transit. We use best‑practice packaging, but some factors are beyond human control.

⚖️ Refund & Replacement Policy

Because mangoes are perishable and delicate:

• No refunds or exchanges on boxes or packages

• No claims on individual fruits

If an entire box appears unsatisfactory, we will review your case fairly if:

• You contact us within 2 hours of delivery /collection

• You provide clear photos/videos of all mangoes in the box

💛 Built on Trust

We have delivered thousands of mango boxes across the UK with honesty and care. Your understanding of nature’s unpredictability helps us continue bringing you the best seasonal fruit from India.